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SERVQUAL (Service Quality) |
1997, 21, 2, 223-240. Kettinger,William J.;Lee,Choong C., “Perceived Service Quality and User... van Iwaarden,Jos;van der Wiele,Ton;Ball,Leslie;Millen,Robert, “Applying SERVQUAL to Web sites... |
Jinwon Hong's Blog (blog.naver.com/jinwon_hong) |
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